Effective Date: February 23, 2025

Thank you for shopping at hatqu.com. We value your satisfaction and want to ensure a smooth refund and return process.

1. Returns

If you receive a defective or damaged product, you may return it within 14 days of receiving your order.

Before initiating a return, please contact us through our hatqu.com/contact page to receive return instructions.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.
• The return must be requested within 14 days of delivery.
• Proof of purchase must be provided.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

4. Non-Returnable Items

Certain items, such as personalized or final sale products, are not eligible for returns unless defective.

5. Contact Us

If you have any questions about our refund and returns policy, please contact us at hatqu.com/contact before initiating a return.

We appreciate your business and strive to provide the best possible experience!